Talk to a person.
There is no ticket queue and no chatbot. Mail reaches the people building Dwelve, and they answer it.
A question about Dwelve
Anything about how the product works, whether it fits what you teach, or what is coming next.
support@dwelve.app
Your school or learning center
Rolling Dwelve out across classes, moving an existing question bank in, or working out what a large group needs. Early access covers a whole school at no cost.
support@dwelve.app
Something is broken
Report it from inside the app, on the page it happened on. That attaches the screenshot and the context automatically, which is worth more than any description.
Report from the app
What to put in the message
Four things turn a report we have to ask three questions about into one we can act on the same day.
- What you were trying to do, in one sentence.
- What you expected, and what happened instead.
- The page you were on — the address is enough.
- A screenshot, if there is anything to see.
We answer in the language you write in — English, Russian or Uzbek. Expect a reply within two working days. If a bug is stopping a class from sitting a test, say so in the subject line and it goes to the front.
Or just try it, and write to us afterwards.
Creating an account takes less time than writing the email, and you will have better questions once you have.